Open Position

School Account Manager

The Account Manager oversees and is the face of the entire foodservice operation at their location.

Job Summary

The Account Manager (AM) oversees the entire foodservice operation at their location. The AM represents HandCut Foods as a contractor to the school and is the face of the operation. The AM trains and manages foodservice personnel as well as supervises and coordinates all aspects of day-to-day service. The AM is responsible for communicating with the school’s Director of Operations.

Essential Duties & Areas of Responsibility

Client Satisfaction and Customer Service

  • Set and uphold standards of hospitality across the operation
  • Act as the primary community liaison
  • Gather and analyze customer feedback to create actionable plans
  • Identify areas of the customer experience to be improved

Cost Management

  • Oversee and manage labor, food, and supply costs
  • Order product and maintain pars
  • Schedule and manage labor according to true needs
  • Prepare and organize weekly staffing schedules to meet budgeted labor goals in coordination with the school foodservice manager

Personnel Management

  • Work with leadership to develop a staffing plan to support the goals of the foodservice program
  • Work with leadership to establish professional development plans for team members

Sanitation, Food Safety, and Employee Safety

  • Establish and implement policies for risk management
  • Routinely train kitchen and site staff on food safety and sanitation procedures, allergy protocols, and personal health measures to keep customers and employees safe
  • Audit food safety practices of onsite teams to ensure compliance with best practices and company standards

Minimum Requirements

  • Excellent written and verbal communication skills
  • 2+ years experience in hospitality, restaurant management, event planning, and/or event services

Apply Now

Submit a copy of your resume along with information about why you would make a great fit to the team at HandCut Foods!

Apply Now

Apply Now

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